Last night was the unofficial start of CASE's DRIVE/ conference. As hundreds of fundraising data scientists descended upon Bellevue, WA, buzz started building on Twitter with the hashtag #caseDRIVE.
We ran the last 24 hours' tweets through Isaac, QuadWrangle's machine learning bot charged with curating university news to alumni and telling gift officers what designation a donor is most likely to give to.
As we did with our recent blog post on the semantics of all of @DRIVExchange's historical tweets, we have processed all of the speaker sessions during DRIVE/ 2017 through QuadWrangle's semantic engine to extract the key concepts of this year's event.
This tool helps us gauge how well our natural language engine that powers QuadWrangle is doing. And, scouring through the several dozen tags from nearly 500 tweets by @DRIVExchange, it looks to have done a solid job.
Good customer service should be at the center of your alumni engagement strategy. Almost 90% of customers have “stopped doing business with a company after experiencing poor customer service.” ...
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